Help Center

We are an online company focused on bringing brands directly to customers ("you"). We help eliminate that feeling of not knowing who you are buying from or the quality of products you have purchased.

At Fragracalypse, all brands undergo a superb on-boarding process. It means that they are genuine and are generally the brand-owners. In other words, the products you purchase at Fragracalypse are at the highest of quality and authenticity.
Yes, products on Fragracalypse.com are genuine and of the highest quality. We select brands and products through an intensive process. We even test and try the products of new brands that we have never heard of to certify that they meet our criteria of being listed on our online mall.
You can contact us at any time (24/7) at our email: support@fragracalypse.com. You can even click on the contact us link found at the bottom of this page.
We have partnered with USPS and use their priority and first-class service. Please understand that sometimes the market price of shipping a package fluctuates between carriers. As a result, we may send some orders through UPS, FedEx, or DHL - depending on which has the lower cost. The same flat fee for shipping or free shipping is passed to our customer, no matter which courier we end up choosing.
We try to ship out your order on the same business day, but please expect at least one business day for handling and packing up your order. You should expect your package to be delivered within 2 to 5 business days.
You can track your order by visiting the order tracking page. You will need to have your order number, especially if you have not signed in/up.
We accept PayPal, PayPal Credit, Installment Payments (through Partial.ly), Visa, Mastercard, Amex, Discovery, and we are continuously looking for more options.
We have partnered with Partial.ly to offer installment payments as a method to pay for your orders. You will create an account with Partial.ly when checking out with the payment plan method at Fragracalypse.com. You will be able to see the down payment due at checkout and the monthly cost for three months. At the end of your third month with successful payments, you will have finished your payment plan.

No credit is needed or ran, you will need to have a debit/credit card.

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